Privacy Policy — Zad App

Last updated: May 13, 2026

1. Introduction

At Zad, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

2. Data We Collect

2.1 Data you provide

• Full name: To create and display your profile.
• Phone number: For registration, login, and order communication.
• Password: Stored hashed; we never see your plain text password.
• Address & delivery zone: For order delivery.
• Photos: Sellers may upload product photos.
• Store data (sellers): Store name, description, category, logo.

2.2 Data collected automatically

• Device ID for session management.
• IP address for security and fraud prevention.
• Device information: Device type, OS, app version.
• Usage logs to improve experience.

3. How We Use Your Data

• Create and manage your account.
• Process orders and delivery.
• Send OTP and order updates via SMS.
• Improve user experience and develop the app.
• Comply with legal requirements.
• Prevent fraud and protect users.

4. Data Sharing

We do not sell your personal data to any third party.

We may share some data only in the following cases:

• With sellers: Your name, phone number, and delivery address when you place an order.
• With drivers: Your name, phone number, and delivery address to complete the order.
• With service providers: Twilio for sending OTP messages, under strict confidentiality agreements.
• By legal request: If required under law or court order.

5. Data Security

• All data is transmitted over encrypted HTTPS.
• Passwords are hashed and cannot be retrieved as plain text.
• Sensitive data is kept in secure encrypted storage on your device.
• Sessions are protected by secure JWT tokens.

6. Your Rights

• Access the data we hold about you.
• Modify your data via app settings.
• Delete your account and all your data directly from within the app (Settings → Account → Delete Account).
• Withdraw consent at any time.

11. Account Deletion

You can delete your account and all associated personal data directly from within the Zad app by following these steps:

1. Open the app and go to Settings.
2. Select Account.
3. Tap Delete Account.
4. Confirm the request — your account will be deleted immediately.

Data that will be deleted: Name, phone number, address, order history, and all personal data.

Data retained: We may retain certain transaction records for up to 30 days for legal compliance only, after which they are permanently deleted.

To request deletion via email: abdo.jun150@gmail.com

7. Data Retention

We retain your data as long as your account is active. After account deletion, we delete your data within 30 days, except for data required by law (such as financial transaction records).

8. Children's Privacy

The app is intended for users 10 years and older. We do not knowingly collect data from children below this age.

9. Updates to This Policy

We may update this policy from time to time. We will notify you of any material changes via the app or a message. The last update is noted at the top of the page.

10. Contact Us